Support

Firmware Upgrading Download:

1. QR6 Android 6.1 Firmware Upgrading&Instruction 01/12/2017(SN starting> HPS0220Cxxxxxx and HPS0220Dxxxxxx
***note: This firmware works with the box with SN number starting from: HPS0220Cxxxxxx and HPS0220Dxxxxxx only.

QR6 Android 6.1 Firmware Upgrading&Instruction 8/23/2017 (SN starting HPS0220Bxxxxxx)
***note: This firmware works with the box with SN number starting from: HPS0220Bxxxxxx only.

2. QR6 Android 5.1 Firmware Upgrading&Instruction for HPS0220Bxxxxxx only.

3. Q28 Android7.1 Firmware&Instruction

3. Bluetooth 5.0 dongle windows driver

FAQ:

1. What is the product warranty policy
Answer:
We process the RMA request for our authorized resellers only. Please check with the vendors for the details of their warranty policy.

2. How to pair the HF-D10 headsets to Bluetooth?
Answer:
a. Pair the Master/Vice headset.
Please pair the Master/Vice headset before connecting the TWS(dual) headsets. Take out both headsets from the charging box or push function buttons on both L/R headsets at same time until red/blue lights flash alternately. Double click either button on L or R headset to set the master headset, wait 3-5 seconds until the light of the vice headset turned off. Then please access your phone or other Bluetooth devices’ Bluetooth function to pair D10 headsets.

b. Unpair/Switch the Master/Vice headset.
Please discount the headsets from your Bluetooth device and push/hold the master headset button for 3 seconds to be in pairing mode (red/blue light flashing alternately). Double click the master headset (with flashing light), both L/R headsets will enter pairing mode again with red/blue lights flashing alternately. Repeat step1 to set the master headset again.

c. Two Headsets Connecting to two separate phones or devices
Push and hold either L or R headset button to enter pairing mode (red/blue light flashing alternately). Access the phone’s Bluetooth function and search “D10” for Bluetooth connecting.